Our tracking API updates in near real-time. As soon as a barcode is scanned at a sorting hub, loaded onto an aircraft, or out for delivery, the timestamp and location are immediately reflected on the Track Shipment page.
What happens if the recipient is not home during delivery?
Our delivery executives make up to 3 attempts on consecutive business days. The package is then held at the nearest HCCS hub for 48 hours before being marked RTO and returned to the sender.
Can I change the delivery address after dispatch?
Address changes are highly restricted. Corporate account holders can request a formal Address Diversion through their dedicated account manager subject to routing feasibility and extra charges.
Billing & Claims
Do you offer Cash on Delivery (COD) for small businesses?
Yes, COD is a core feature of our E-Commerce Logistics suite. Funds are remitted to your bank account within a T+2 settlement cycle.
Are there hidden fees behind the volumetric weight calculations?
Absolutely not. The final invoice is based on either dead weight or volumetric weight (/5000), along with standard GST (18%) and fuel surcharges declared upfront in your contract.
How do I claim insurance if my package is damaged?
Register a formal claim within 72 hours of receiving damaged goods. Send photos to csd@hindustancourier.com.
